Experience the leading voice and digital channels of Amazon Connect natively within Salesforce CRM
Salesforce Contact Center with Amazon Connect
Empower agents with a unified CRM view across all channels by natively integrating the digital channels and unified routing of Amazon Connect into Salesforce Service Cloud, enabling faster issue resolution and effective self-service experiences. It builds upon Service Cloud Voice, bringing together voice, digital channels and CRM data for seamless, personalized customer interactions.
Service Cloud Voice with Amazon Connect
Boost agent productivity with pre-integrated cloud telephony within Salesforce Service Cloud. Empower agents with AI and automation to gain deeper insights with every call. It aims to deliver a more streamlined service experience at a lower cost, helping agents resolve issues faster and provide more personalized customer service.
